3/25/2012 - xnik2600@yahoo.com GREAT SERVICE
I've been to the Stamford location twice; GREAT service and very reasonable prices. PLEASE open a full service shop i.e. not just brakes!
You should put up a billboard saying how often brakes should be serviced, and your prices! Most people have no idea how often to get it done and ignore it till it complains...
Regards,
Nick
E-mail Address: jtl@hotmail.com
Comments: I dropped my suv off first thing Saturday morning at the Stratford brake center. Matt called me within the hour to let me know what needed to be done. My front brakes were replaced and I was back on the road thrilled with the price and confident in the great work done! Many thanks to Matt and the staff at Stratford brake centers of America
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henry moore <hhmoore@gmail.com> wrote:
Dear Bill Pelletier,
We spoke on the phone last week before I went to your Stamford location on Wednesday. It was a positive experience and I wanted to thank you. The two mechanics were polite and efficient, they clearly explained everything to me, and now with new front brakes my car feels much safer than before. The mechanics did also tell me that the rear brakes were getting low, but I held off on replacing them for now. I have 2 children, a one and four year old, and my time for a minivan is right around the corner.
So again, thank you and your staff of Brake Centers of America at the Stamford location. I feel that I received a quality brake repair at a fair price. I would be happy to recommend them to any of my friends.
Sincerely,
Henry Moore
hhmoore@gmail.com
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In a message dated 6/6/2011 9:48:20 A.M. Eastern Daylight Time, Holly.Latka@GenesisHCC.com writes:
Hi, Bill. I was talking to my mom on Saturday and told her how we connected via e-mail and when I told her your name, she realized that she was your son's pre-school teacher at A Child's Garden in Fairfield! She still has the ornament that your family gave her one year for Christmas.
I didn't realize that Matt upgraded me to the ceramic pads. I know he gave my husband, Ron, two prices and we were only able to do the semi-metallic. That was so very nice and much appreciated. I was very impressed with how professional Matt was. I will recommend your company to all my family and friends without hesitation. Thanks again for being so kind. . . .
Bill,
I just wanted to say Thank You for helping me out. It was a great experience and Matt was very nice to me. Thanks again. -Natasha
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First Name: Michelle
Last Name: Edwards
E-mail Address: lezmom39@hotmail.com
Comments: i went to the Stratford location, before 8am...they were there early making everything safe and sanded after the storm ...I got right in I was diagnosed and repaired quickly..its been a couple of weeks and I am quite satisfied! A good friend works for a garage in Fairfield and quoted me approx. $700 for pads all around and a brake flush, I told her I paid half and she could not believe it! The $50. off was a great added bonus!!
Thanks Brake Center
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I wanted to let everyone know that I had a wonderful experience at Bridgeport Brake Center. I was very pleased with the honesty and even more, the time the service person took to explain what was and wasn't needed to be done. I went in on a Friday afternoon around 3pm, I respect the fact that the guys weren't trying to rush me out of there on a Friday. Anyone who likes to save money should try going to visiting any of there locations. I made an appointment to take our Honda Odyssey in next week for a break check and oil change.
I look forward to the same satisfying experience of knowing we are receiving the highest quality.
Thanks for all your honesty,
Peter Vicente
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hi bill.....i have been in 2 of the last 3 weeks for oil changes. i love to find a reason to do business with you and i let everyone in the waiting area or that wanders in, that they are fortunate to have found you. Michael - Stamford, CT
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Subject: kudos to your staff! thank you 2:06:10 P.M. Eastern Daylight Time
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Bill Pelletier,
Good afternoon. I am a recent customer of you Stratford shop. I brought my 96 F150 in to have 2 broken studs replaced. While my brakes were good, the caliper clips were a little worn and stretched. They were usable but upon re-assembly your employee Jamie noticed they were a little noisy. He put the truck on the lift 3 seperate times between test drives to remedy the problem. I appreciate his dedication and pride in a job well done. This shop is one of a few that I would highly recommend to friends and family.
Thank you Jamie.
Erik derossi
Erik@derossi.com
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First Name: Hank
Last Name: Andersen
Comments: Hello, wanted to say thanks for such a wonderful experience. Matt did a great job of quoting the brake work to be done and completing on time. Thanks, hank
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Hi, I would just like to tell you about the experience i had at the Brake Center in Norwalk on Hoyt/Cross street, today 6/22/10. I had two flat tires, I changed one of them then drove my car there since i live 2 minutes away,to see of they could repair the other tire since it was not yet all the way flat. Can I just tell you how impressed I was with the people that were working there. They were the most helpful and nicest people I have ever dealt with. They plugged both my tires quickly, were extremly friendly, they went above and beyond even gluing a piece of paneling that was loose on my car while they were fixing the tires, they put the spare back in my car and put the jack and everything else back nicely in my car even though they didnt have to. I will definitely use this place again for brakes or tires. Your lucky to have good employees working for your business. Thank you Danielle
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I just wanted to let you know that I am very pleased and satisfied with the past experience I had at the Stratford office regarding the integrity and quality of the brake service received, the honesty and time of the serviceperson to explain what was and was not needed to be done, and just how I was treated as a person with respect and courtesy.
I am now coming back to this office again for brake service with not just my car, but two additional family member cars. And that is important to me! That not only do I feel confident in the service for myself, but that I would recommend this office to anyone else, especially my family, because I trust the Stratford Brake Centers to give them the same quality work that I originally received.
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I look forward to the same satisfying experience of knowing that my family is receiving the highest quality and integrity of both service and materials from Brake Centers. Respectfully yours, Tom Heinrich
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Hi Bill,
Thanks for the quick answer. I took a chance and stopped by today and am very glad i did. Carlos and his associate took excellent care of me even though it was close to closing. They sent out for the needed brake parts and did a quick job for me. I am impressed and you have a new customer for life. I will be back soon to replace my rear tires and will schedule my future oil changes at your store. Please thank your wonderful employees for me!
Al Heinlein
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Last week I brought my cars in for brake service to the Stratford store and again was not disappointed.
Al and company treated my daughter and I with the same courtesy and respect as previously received and with no less their professionalism, integrity and guarantee of brake service and parts. It is very much appreciated that they take their time to explain the post-service break-in period, type of brake parts used and why and time of brake warrantee, recommendations for what is required and what needs to be done even when it's not a service they can provide, i.e. an alignment after a tie-rod replacement, and them just working with you in general to ensure you understand and are satisfied with what's going to be done ahead of time; with the work and the out-the-door price.
And then to receive a follow-up call from Al to ensure I am satisfied with the brake work and that everything is ok with the cars, well you just can't beat customer service like that!
I walk away knowing that I respect and trust these servicepersons for their integrity and quality of brake service, and that I do, have, and will continue to be a loyal customer and recommend this store to everyone.
This store is excellent! Thank you in all honesty
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Hi Bill,
I had such a great experience last time, I have another vehicle that needs brakes. It is a 2006 Subaru Tribeca. It currently needs front brake pads (20%). I like the ceramic on the minivan, so I wish to go with those on the Subaru. Thursday or Friday morning would be good for me if you have any openings in Stratford. Let me know.
Thanks in advance, Lon Harrigan
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Thank You Bill,
I had an opportunity to plug you and Brake Centers of America today on my blog as an alternative to getting your oil changed at Posh in light of their recent chemical dumping practices. It's the least I can do for being inexpensive enough for me to not have to do oil changes and brake jobs in my driveway anymore.
There's a link to your brake site. If you want me to change the page that I link to or the text of the link let me know and I will do that for you. Here's the link. Thanks, Scott Jenkins
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Hi Bill, I went to your Bridgeport store last week for brake service (Thursday?) @ 2:40pm and
they apologized and said they were booked the rest of the day and invited to come back
the next morning. I said I live in Darien and said that I'd prefer not to go to Stamford.
That's when the Manager or Technician told me about the Norwalk Brake Center store.
I asked if they would please see if they could take me that day, so they
phoned the store and told them that I'd be coming.
It worked out, so I thought I'd commend your men and tell you.
Steve Stadtmiller Darien CT
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Bill Pellitier:
Congratulations on your new Brake Center store opening in Norwalk. I saw the piece in the Fairfield County Business Journal. As a resident of Trumbull for the past thirty years, I have used your Stratford Brake Center location with much satisfaction.
Sincerely, John Drury
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Dear Mr. William Pelletier:
I brought my car to your Stratford Brake Center shop on Tuesday to have my front brakes fixed (and am told that I need new back brakes also). I just wanted to send you a note to tell you how professional Matt was in describing what was wrong and what was needed to repair it. There was another employee there at the time but I did not get his name, they were both very courteous.
Sincerely, Frank Mastroluca
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Stephanie Bonvissuton E-mail Address: stephaniealexis8@hotmail.com Vehicle Information: 2004 Dodge Neon Brake Center Location : Stamford. Comments: Your company is great, it's always a pleasure top drive in from NY
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I hope this finds you and your family well. I was in your Stamford shop recently and will head back tomorrow with another vehicle that I suspect is due for pads all around. Here is my dilemma. I have a coupon (big green postcard) for Brake Centers that is for $20/wheel with "no expiration". I feel guilty presenting it as it is obviously "dated" and you are the most honorable and most community minded local business person I support. You do not take advantage of your customers and I do not want to take advantage of you. So, what would be an appropriate price for four pads (ceramic) for my 2006 Altima?
Thank for your time and your service.
Michael Spiesman
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